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At Relaxus, we're dedicated to ensuring your orders are delivered promptly and reliably. Please take a moment to review our shipping and delivery policy for a better understanding of how we cater to your needs.

Order Processing and Shipping Schedule:

We process and dispatch orders on business days, Monday through Friday, excluding major holidays. Orders placed on weekends (Saturday and Sunday) will be processed the following business day. Please allow 1-3 business days for order processing.

Depending on the product mix, split shipments might sometimes be required.

Freight Allowance:

We offer a freight allowance of up to 8% of the invoice value for all orders of C$500.00 or more and up to 12% for orders of C$1800.00 or more. Any difference will be added and invoiced to the customer. Specific exclusions may apply, such as bulky/heavy items and remote regions.

Merchant Transport Option (Vancouver Warehouse Pickup):

Your order will be processed at our Vancouver warehouse within 1-3 business days. Contact us if you prefer to arrange your transport.

Global Delivery Considerations:

For international deliveries, we accept wire transfers, bank transfers, or PayPal payments. Please note that international shipments may incur customs fees and import duties specific to your destination country. Import taxes, customs duties, and associated fees are the recipient's responsibility. Familiarize yourself with your country's customs policies; reach out to your local customs office for further clarification.

We have over 30 years of experience developing products and understand the highs, lows, risks, and rewards of setting out independently.

As a respected and experienced manufacturer, we can negotiate lower minimums and prices. We work with over 100 factories in many different categories, so we can help you find the product that suits your niche. With our experience, we can help mentor you, the new entrepreneur. We offer solutions to problems you may experience by going direct to factories. Let us help get you started.

Why Choose Private Label:

• Elevated Margins and Amplified Revenue: Embrace the potential of higher margins and increased revenue, particularly if you choose direct consumer shipping.
• Architect, Elevate, and Govern Your Brand: With a private label, you can shape, elevate, and govern your brand's identity according to your unique vision.
• Precisely Aligned Products: Revel in the luxury of products tailored exactly to your specifications, each creation reflecting your aspirations and customer desires.
• Catering to Millennial and Gen Z Preferences: Private label empowers you to craft narratives that resonate with the authenticity and simplicity sought by Millennials and Gen Z.
• Exclusivity and Revenue Streams: Enjoy the exclusivity of owning rights to your product line, or expand your revenue streams by selling exclusively or wholesaling to other retailers.

Ready to explore the advantages of private labelling with us? Contact Us Now to embark on a journey of brand elevation and business growth.