Below FAQ are common questions and queries our customers make.
If you have other questions or concerns, please feel free to contact us
- Wholesale Account
- Placing Orders
- Reselling Products
- Shipping & Returns
If you have an issue or question requiring immediate assistance, click the Live Chat button (bottom right of screen) to contact a Customer Service representative.
Please email us if we aren't available, and we will get back to you as soon as possible.
The minimum wholesale order is $300.00.
Please allow 3-5 business days for order processing, plus shipping time. All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays.
We ship worldwide. Please get in touch with us for a quote for shipments outside (not available online) North America.
We accept all major credit cards and PayPal, Apple Pay, Google Pay and Shop Pay.
Yes, our ecommerce store has SSL encryption and is certified Level 1 PCI DSS compliant.
The coupon code might be one-time use or have expired.
No, selling Amazon, eBay and similar marketplaces is prohibited without prior approval and written agreement.
Shipping & Returns
Please download the Damage & Returns Report (Download PDF) and complete the form to notify Relaxus Products Ltd. of any damages, shortages, or incorrect items you have received. You have ten days from receiving your goods to make a claim. Requests after such time may not be honoured.